Refund Policy

Any request for refund of an unused wallet balance must be submitted by the registered client through an official email to LABRIDGE. All refund requests are subject to verification and approval by LABRIDGE.

Refunds of unused wallet balances will ordinarily be considered only in exceptional circumstances, such as the permanent closure or discontinuation of the client's business or laboratory operations. LABRIDGE reserves the right to accept or reject any refund request based on its internal review and applicable terms.

Approved refund requests will be processed within 4-7 working days from the date all required information and supporting documents are received by LABRIDGE.

Approved refunds will be credited only to the bank account of the registered client as provided to LABRIDGE. Refunds will not necessarily be made to the original payment method.

LABRIDGE reserves the right to verify the identity of the client, ownership of the wallet, and the reason for the refund request before processing any refund.

LABRIDGE reserves the right to modify, suspend, or withdraw this Refund Policy at any time without prior notice, subject to applicable laws.